Main Ford Dealer, Smith’s of Drogheda, has scooped the Ford Customer Service Division (FCSD) Director’s Challenge Cup in recognition of their great result in aftersales business during 2014. The FCSD Director’s Challenge Cup is awarded annually to the Ford Dealer who achieves the best performance in relation to the aftersales business segment.
David Pimlott, Ford’s Director of Customer Service said: “Hearty congratulations to Nicky Smith and his team on winning the FCSD Director’s Challenge Cup. Aftersales is such a crucial part of our business and the Smith’s of Drogheda team know this very well. Very often, a customer’s experience of aftersales can be the determining factor as to whether or not they will be a repeat customer for a new car”.
Nicky Smith, Managing Director of Smith’s of Drogheda (second from right), receiving the FCSD Director’s Challenge Cup from (left to right) Mark Lenane, Regional Business Manager, Ford Ireland; Ciaran McMahon, Chairman and Managing Director, Ford Ireland; and David Pimlott, Director of Customer Service, Ford Ireland
(left to right) Jim Delaney, Parts Manager, Smith’s of Drogheda; Dave Pimlott, Director of Customer Service, Ford Ireland; Sinead Dunne, Service Advisor, Smith’s of Drogheda; Nicky Smith, Managing Director of Smith’s of Drogheda; and Mark Lenane, Regional Business Manager, Ford Ireland
